Return Policy
Impulse Labs Inc.
30 Day Return Policy:
Need to return your most recent order? No problem!
Our return policy is designed to be as stress-free as possible. If you purchased any products (each, a “Product”) on the Impulse Labs’s website at www.impulselabs.com (the “Website”), you have 30 days from the date you purchased your Product (the “Return Window”) to return it for a full refund of the purchase price.
Return Instructions
To process your return, please contact Impulse Labs at notices@impulselabs.com with the subject line “RETURN”. Impulse Labs will arrange to have the Product picked up for shipment back to Impulse Labs’ warehouse, and will provide you with written instructions with which you must comply in connection with such pick up. If you do not comply with such instructions, Impulse Labs may refuse pick up of the Product. You will be responsible for all shipping costs related with your returned Products. All returns must be initiated within the Return Window. Product returns initiated after the Return Window may be refused by Impulse Labs at its sole discretion.
We recommend purchasing a return label from USPS but you can use any return carrier of your choice.
Eligibility
Returns are eligible for refunds or credits, as applicable, if they meet the following criteria:
Unused Products: Eligible for a refund of the purchase price (excluding shipping charges, if applicable) to the original form of payment.
Used Products: Eligible for store credit in the amount of the purchase price (excluding shipping charges, if applicable). This credit can be applied toward exchanges or future purchases.
Please allow 3 business days for the refund to process after it is delivered to Impulse Labs’s warehouse.